Class Terms and Conditions
TERMS & CONDITIONS
By booking any of our courses you agree to abide by our terms and conditions.
Recipes, ingredients, utensils, knives, equipment, aprons and hair nets are provided for all courses. A tea/coffee break approximately halfway through the class. You will be taking home A LOT of baking. Please bring at least two large carrier bags. We reserve the right to make amendments to course content and recipes without notice.
We reserve the right to make amendments to course content and recipes without notice.
All participants must be 16 years old or over at the time of the class for insurance purposes.
Health & Safety:
If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not attend and contact us.
All open wounds must be covered with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.
As the classes take place in our professional bakehouse, all jewellery must be removed and hair covered (hair nets will be provided). All participants must wear shoes with flat, non-slip soles and covered toes. We cannot admit you into our bakehouse without proper footwear.
You will be provided with an apron, however we recommend you don’t wear your Sunday best and wear sensible clothing (short sleeves and layers are good). We are not liable for any damage that occurs to clothing.
Special dietary requirements & food allergies:
We are unable to tailor our course content for special dietary requirements. Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.
Please be aware our products and premises may contain the following allergens: celery, cereals that contain gluten such as oats and wheat, crustaceans, eggs, fish, lupin, milk, mustard, tree nuts, peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites.
Our workshops are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly for your workshop.
If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance.
Please understand, due to the age and construction of our premises, there are many levels on the ground floor of the building and the toilets are located upstairs.
All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.
Delivery – Workshops & Gift Vouchers:
Upon successful completion of an online order with us you will receive confirmation of your order by email to your nominated email address. Gift vouchers codes will also be sent via email and you will be able to download a PDF of a gift voucher at this time (please bear in mind that you will have to manually write your voucher code and expiry date on the gift voucher. Without the voucher code, the recipient will not be able to redeem the gift voucher).
Campbell’s Bakery will not accept responsibility for the loss of any personal possessions.
Acceptable usage of course content:
Recipes and reference materials are provided for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Campbell’s Bakery. If in doubt, please ask about what is and isn’t acceptable usage.
To request a cancellation you must provide Campbell’s Bakery with written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request accepted. You may only terminate the contract in the circumstances set out below:
Course cancellations with more than three months from of the start of your course
You may request a change of course date up to three months before the start of the course and we will happily transfer you to another course date, subject to availability.
You may also request a refund up to three months before the start of the course you have booked.
Course cancellations within three months of the start of your course
If you are unable to attend a course within 3 months of the start of the course, we regret that we will be unable to refund or reschedule the workshop.
We strongly recommend travel insurance that will cover your costs in the event of you being unable to attend your course.
Travel insurance will cover you for many issues that may prevent you from attending your course such as travel disruption, illness, sickness of an immediate relative, etc.
Refunds are not available on gift voucher purchases, nor can gift vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement. Gift vouchers are valid for one year from their date of purchase.
Cancellations by Campbell’s Bakery:
Campbell’s Bakery is entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.
In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees. However if the workshop was paid for by gift voucher(s), we will replace the vouchers to the value.
We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.
No refund will be made if you fail to attend all or any part of a course (and Campbell’s Bakery is unable to reallocate your place).
All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.
We do not store credit card details nor do we share customer details with any 3rd parties.